Friedman Williams
Technical Instructor Washington DC
Job ID: 16849
This role will deliver training to attorneys, legal support staff, secretaries, and administrative staff to efficiently and effectively support business processes through the leverage of technical resources. This individual is responsible for analyzing, designing, developing, delivering, and evaluating training programs and related courseware, including eLearning videos and training materials/documentation. This position is eligible to participate in the firm’s flexible work program.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
Operational:
• Develop and provide training to attorneys and staff regarding all technology including changes and upgrades
• Design, develop, implement, and evaluate training curriculum, exercises, assessments, supporting documentation, and other materials to be used in training
• Orient and train new employees on firm’s network, standard software, telephones and systems
• Schedule attorneys and staff for ongoing technical and developmental training programs
• Create and communicate training schedules in consultation with departmental decision makers
• Create and administer training event feedback mechanisms. Analyze results, make recommendations for training improvement, and integrate changes in curriculum and/or courses
• Participate in evaluating new firm software applications being deployed to the firm for purposes of training program development. Gain knowledge of new firm software applications, including but not limited to simulating user experience, for purposes of training program development
• Work with internal Information Services staff to stay apprised of changes and upcoming developments in existing firm software applications for purposes of training program development.
• Maintain training room by ensuring equipment is in place and working properly, training areas are clean, and supplies and training materials are available for all classes
• Develop and review training materials and documentation and keep them up to date• Maintain learning management system to track training participants’ status and results
• Communicate software problems and issues identified during training to internal Information Services technical support teams and engineers
• Participate in drafting, development, and distribution of routine technical awareness campaigns
• Perform floor support, visiting offices and workspaces and provide support and training on a regular basis
• Create eLearning videos to supplement and reinforce live training
Strategy & Planning:
• Coordinate with practice and department leads to assess departmental training needs and objectives
• Create, administer, analyze, and report on end user needs assessments
• Develop and coordinate an overall training program curriculum for end users of all types
• Develop and implement educational strategies, methodologies, and delivery mechanisms to achieve Firm knowledge development goals
Acquisition & Deployment:
• Participate in identification and recruitment of external instructors and course providers for specialized training needs as requested by the Director of User Experience
• Conduct research into computer-based training products and learning management tools and services in support of development and purchasing efforts as requested by the Director of User Experience
KNOWLEDGE, SKILLS, AND ABILITIES:
• Excellent written and oral communication skills, including instructional and presentation skills
• Excellent interpersonal skills, with a focus on motivational skills and positive attitude
• Ability to conduct research into course development and delivery concepts, as well as technical software issues
• Ability to present ideas in business-friendly and user-friendly language
• Highly self-motivated and directed with strong analytical and problem-solving abilities
• Strong customer service orientation
• Ability to establish and maintain effective working relationships in or out of a team environment
• Ability to organize workflow and use time efficiently
• Ability to demonstrate attention to detail and accuracy
• Must maintain confidentiality of work-related information and materials
• Understands and adopts the organizational structure
• Possesses the attitude of collaboration and sharing
• Willingness to learn and adopt new methodologies
• Flexibility and willingness to respond to issues during and outside of core business hours
EDUCATION AND EXPERIENCE:
• College degree preferred
• 5+ years relevant training experience in a law firm or professional services environment
• Expertise with software applications in use by Firm including but not limited to: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Adobe Acrobat, Litera, NetDocuments DMS, Innova, Webex, TechSmith Camtasia, and CRM systems
#LI-DO1