Manager of Litigation Support

Friedman Williams

Manager of Litigation Support Washington DC

Job ID: 16327

General Description:

The Manager of Litigation Support will oversee firm wide Litigation Support services, including the supervision and development of Litigation Support staff members.  This includes the evaluation, operation, and management of all eDiscovery related applications, collection tools, and other adjacent technologies as well as support standards, policies, procedures and enhancements needed for efficient and effective operation.  The Manager of Litigation Support will maintain positive relationships with attorneys, paralegals, support staff, clients, and vendors, while focusing on delivering client satisfaction, profitability, and continual improvement.


Essential Duties and Responsibilities:

  • Manages the day-to-day work of litigation support staff. This includes ensuring staff members are productive, efficient, have the tools and resources they need to meet the needs of customers and ensuring work requests are properly balanced across the team.
  • Consults with case teams and clients on eDiscovery best practices related to identification, preservation, collection, processing, review, analysis, and production.
  • Performs billable work on client projects throughout the matter life cycle.
  • Provides expert advice on state, federal and international electronic discovery requirements.
  • Establishes, implements, and monitors compliance of best practices, processes, and protocols for collection, processing, reviewing, and producing E-Discovery.
  • Responsible for all litigation support applications, including databases and computerized case management systems. This includes implementing new systems, upgrading and continually improving existing systems, and managing any related administration, user support, training, and analysis.
  • Markets e-discovery services to case teams and conducts training with legal professionals to ensure productive and timely utilization of services offered.
  • Research, evaluate, propose, and plan the implementation of new eDiscovery related applications to meet evolving needs of case teams in cooperation with IT staff, outside consultants and vendors.
  • In conjunction with the Chief Information Officer and the Network Operations Manager, oversee the selection and security standards of all eDiscovery related systems and the vendors that provide them.
  • Negotiate agreements with outside vendors and consultants and manage their performance under those agreements. Monitor and review associated invoices for accuracy and timely payment. 
  • Responsible for complete personnel management of Litigation Support staff members, including recruiting, retention, performance evaluation, professional development and training, counseling, discipline, and termination, always seeking advisement from Human Resources as appropriate.
  • Provide input for the annual operating budget of eDiscovery related accounts in all offices, manage litigation support operations within appropriate budgetary limits, and prepare budgetary reports as requested.
  • Maintain relevant technical and professional knowledge of applications, equipment, and related topics through training, vendor meetings, seminars, vendor materials, self-study, user group meetings, industry networking, and professional journals.


  • Ability to effectively supervise and lead others, including hiring, training, assigning work, managing performance, counseling, and disciplining.
  • Demonstrated ability to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements, both independently and as part of a team.
  • Demonstrated knowledge of the E-Discovery Reference Model (EDRM) and how each phase of the model impacts the delivery of service.
  • Advanced User and Administrative knowledge of eDiscovery processes and procedures and the efficient use of associated technology.
  • Travel as necessary to support case teams and related client service requirements.
  • Experience collecting, managing, organizing, and producing E-Discovery related projects.
  • Ability to organize, prioritize, and delegate work in high-pressure situations with multiple/conflicting priorities.
  • Experience in exporting and importing data from a variety of formats.
  • Knowledge of various collection tools, review platforms, and analytic tools required.
  • Working knowledge of PCs, server technologies, and MS Office Suite.
  • Able to demonstrate tact and diplomacy when dealing with high-pressure and/or sensitive situations.
  • Ability to take initiative in handling projects and anticipating what needs to be done.
  • Able to solve problems quickly and effectively.
  • Training experience a plus


Education and/or Experience:

  • Bachelor’s Degree in relevant discipline or other types of education, training, or certification in relevant technologies.
  • At least seven years progressively responsible work experience.
  • Prior supervisory experience preferred but not required.


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