Legal Collections Specialist

Position Summary

Our client, a premier law firm, is seeking a Legal Collections Specialist to manage accounts receivable and collections activities for an assigned group of attorneys. This role serves as a key liaison between attorneys, clients, and firm staff, ensuring the timely collection of outstanding invoices while maintaining positive client relationships. The Legal Collections Specialist will also assist with account reconciliations, resolve billing and payment issues, and escalate collection concerns as needed.

Responsibilities

• Partner with assigned attorneys to manage and reduce outstanding accounts receivable, conducting regular meetings and providing updates on collection efforts and potential risks.
• Develop strong working relationships with attorneys, clients, and internal staff to facilitate effective communication and payment resolution.
• Maintain detailed and accurate records of collection activities, payment arrangements, and client communications within the firm’s collections management system.
• Respond promptly to collection-related inquiries from attorneys, clients, and legal support teams.
• Research, analyze, and resolve complex account discrepancies and collection issues.
• Negotiate payment arrangements and settlements with clients in collaboration with billing attorneys.
• Obtain and verify payment allocation details from clients, attorneys, and firm personnel.
• Monitor delinquent accounts and proactively address collection challenges.
• Participate in client account review meetings and provide status updates on outstanding receivables.
• Assist with account reconciliations and identify issues requiring management review.

Qualifications

• Bachelor’s degree preferred, but not required.
• Minimum of 3 years of high-volume collections experience, preferably within a law firm or professional services environment.
• Strong understanding of collections practices, negotiation techniques, and accounts receivable processes.
• Excellent verbal and written communication skills.
• Exceptional customer service skills with the ability to build relationships across all levels of an organization.
• Highly organized with a strong attention to detail and ability to manage multiple priorities.
• Proficiency in Microsoft Excel and Word.
• Experience with Elite 3E, ARCS, or other legal billing and collections software is highly preferred.
• Prior law firm experience is strongly preferred.

If you are interested, please reach out to Kiersten Ahle at Kahle@friedmanwilliams.com