Legal Collections Specialist

SUMMARY: The Legal Collections Specialist is responsible for managing and executing a comprehensive accounts receivable strategy for a portfolio of attorneys. This role will have daily communication with attorneys, clients, and legal staff to ensure the timely collection of invoices and facilitate the resolution of billing and collection issues. The Legal Collections Specialist exercises independent judgement and discretion in assessing collection risks, recommending courses of action, negotiating payment arrangements, and supporting the firm’s cash flow objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Manage a portfolio of client accounts and attorney relationships with responsibility for achieving collections and accounts receivable objectives.

· Initiate and conduct collection communications with clients regarding outstanding balances and disputed invoices.

· Meet regularly with assigned billing attorneys to discuss potential at risk accounts and develop action plans to address issues.

· Monitor compliance with payment agreements and recommend escalation strategies for unresolved accounts.

· Maintain detailed documentation of collection activities, client interactions, and resolution plans in ARCS collection software.

· Support month-end and year-end collection initiatives and cash management objectives.

· All other duties, as assigned, to ensure the success of the accounting department and firm.

QUALIFICATIONS

· Bachelor’s degree is not required but preferred

· 3+ years of heavy volume collections experience, preferably in a large law firm environment

· Proficient in 3E, ARCS, Microsoft Word, Excel, and Outlook

· Exceptional verbal and written communication skills

· Strong customer service skills with the ability to work effectively with all levels of Firm personnel

· Strong attention to detail

· Knowledge of negotiation and collection techniques

PHYSICAL REQUIREMENTS

· Prolonged periods sitting at a desk and working on a computer.

· Work may require more than 40 hours per week to perform the essential duties of the position; may often require irregular hours