Collections Coordinator

Seeking a highly-motivated Collections Coordinator to play a visible and impactful role in supporting the Firm’s financial performance and client relationships by helping scale and support the Firm’s collections operations as the Firm continues to grow.

As part of the Firm’s Finance team, the Collections Coordinator will collaborate closely with billing partners, clients and Finance leadership to support consistent, thoughtful collections practices Firmwide.

This position offers meaningful growth potential for a candidate who demonstrates sound judgment, initiative and the ability to operate with increasing independence and strategic insight over time.

Key Responsibilities:

• Serve as a primary collections partner for assigned billing and relationship partners, proactively monitoring aged accounts receivable and supporting appropriate follow‑up strategies
• Communicate directly with clients to manage payment timing, resolve invoice questions and maintain positive client relationships
• Prepare, review and analyze A/R aging reports, providing clear and actionable information to attorneys, inventory managers and Finance leadership
• Research billing discrepancies, resolve variances and assist with short payments, including issues arising from e‑billing reductions or client guidelines
• Identify recurring billing or payment issues and collaborate with Billing and practice support teams to improve processes and reduce future collection delays
• Maintain clear, accurate collections notes and documentation in Aderant Expert and BillBlast to support transparency and continuity
• Support payment application efforts, including reduction of unapplied cash and credit balances and assistance with reconciliations
• Respond promptly and professionally to attorney inquiries and prepare financial summaries or context as needed
• Contribute to month‑end, year‑end, audit activities and Firm‑wide finance initiatives or special projects

Experience & Qualifications:

• Bachelor’s degree required; business, accounting, or finance preferred
• 5+ years of relevant experience in collections, accounts receivable, billing, or law firm / professional services finance
• Experience working directly with attorneys on collections matters required
• Experience with Aderant Expert and BillBlast strongly preferred
• Strong Excel skills strongly preferred; PowerPoint a plus
• Excellent written and verbal communication skills, with the ability to interact professionally with attorneys, clients and internal stakeholders
• Strong organizational skills, attention to detail and follow‑through
• Demonstrated critical thinking and problem solving ability with a proactive, solutions‑oriented approach
• Ability to manage competing priorities, meet deadlines and exercise sound judgment
• As with all Firm positions, impeccable integrity, excellent judgment, discretion and sensitivity to others are essential. Enthusiasm, intellectual curiosity, collaboration and a good sense of humor are valued and appreciated.

Please send resumes to jwambold@friedmanwilliams.com