Legal IT Training & Staff Development Specialist

New York City law firm is seeking a skilled and proactive Legal IT Training & Staff Development Specialist with approximately three years of experience working in a law firm environment. This role is responsible for designing, delivering, and maintaining technology training for attorneys and staff, as well as supporting onboarding, documentation, and select HR initiatives.

The ideal candidate will have excellent communication skills, a collaborative mindset, and the ability to translate technical concepts into practical, user-friendly guidance. While experience with law firm software is preferred, the firm will provide training for any applications the candidate is not yet familiar with.

Key Responsibilities

• Conduct training sessions for attorneys and staff on all firm IT applications, both in groups and one-on-one, as needed.
• Develop, update, and maintain user guides, quick reference materials, and other training documentation.
• Lead all technology onboarding training for new hires, ensuring smooth integration into the firm’s systems.
• Serve as the first point of contact for technology training requests and schedule follow-up sessions when necessary.
• Collaborate with the Chief Administrative Officer to assist with HR functions, including supporting staff development initiatives and onboarding processes.
• Coordinate with the IT department to stay up to date on software updates, new tools, and best practices.
• Provide input on technology adoption strategies to improve firm efficiency.
• Update and maintain the firm’s Learning Management System (LMS), ensuring training materials are current, accessible, and effectively organized.
• Work closely with the firm’s training consultants on a regular basis to develop new training ideas, programs, and materials that enhance staff and attorney capabilities.

Qualifications

• Approximately 3 years of experience working in a law firm environment, preferably in a technology training, staff development, or similar role.
• Strong presentation, communication, and interpersonal skills.
• Ability to explain complex technical concepts in a clear, accessible manner.
• Proficiency in standard law firm software (e.g., Microsoft Office Suite, document management systems, billing software); willingness to learn additional firm-specific tools.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Collaborative team player who can also work independently.

If you are interested in this position, please reach out to Kiersten Ahle at Kahle@friedmanwilliams.com