Friedman Williams
Manager: Professional Skills Training (US) New York New York
Job ID: 19921
The Manager: Professional Skills Training is responsible for collaborating with the Assistant Director: Professional Skills Training on the design, delivery, facilitation, and evaluation of professional skills programs for lawyers and business services. This role focuses on fostering excellence in client service, communication, leadership, and other key competencies necessary for success in a fast-paced legal environment. The Manager will work together with internal stakeholders and external consultants to create innovative and impactful learning experiences.
Responsibilities
Key Responsibilities:
Professional Skills Training
• Collaborate on design and development of professional skills training curricula for lawyers and business services, tailored to different career stages.
• Deliver workshops, seminars, and e-learning modules on topics such as communication, client relationship management, leadership, time management, and team collaboration.
• Assess the training needs of the firm’s workforce and develop programs to address identified gaps.
• Manage relationships with external training providers and consultants, ensuring quality and relevance of programs.
• Collaborate with practice group leaders and business services leaders to align training initiatives with the firm’s strategic goals.
• Liaise with Global Learning & Development, US Well-Being, US HR team members on development and delivery of professional skills programming.
• Oversee the evaluation process for training programs, collecting feedback, and measuring outcomes to ensure continuous improvement.
• Monitor industry trends and identify new opportunities for professional development.
Development Centers and Conferences
• Collaborate on logistics, planning, scheduling, communications, and hosting for development centers for junior, mid, and senior associates and new partners and other senior lawyers.
• Collaborate on developing and implementing training programs for first-year lawyers and lateral hires.
Additional Responsibilities
• Refresh & upkeep Learning & Development brochures and intranet pages
• Support mentoring and coaching initiatives and programs
Qualifications
Education/Training/Certifications:
• Bachelor’s degree in a related field. Master’s degree or JD, preferred
Professional Experience:
• Minimum of five years of experience in training or law firm/professional services professional development, required
• Prior experience as a teacher/presenter; curriculum development experience, preferred
Technical Skills:
• Proficiency in Microsoft Office products, WebEx, and Zoom, required
• Experience with e-learning program design and delivery tools and processes, such as Poll Everywhere and Microsoft Forms, preferred
Performance Traits:
• Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors
• Strong attention to detail, organizational skills, and the ability to handle multiple projects
• Ability to work under pressure, meet deadlines with shifting priorities
• Must be a self-starter with a high level of initiative
• Strong customer service skills, able to anticipate needs and exercise independent judgment
• Maintains confidentiality and exercises discretion
• Exercises solid strategic thinking and problem-solving skills
If you are interested, please email Matt Soltmann, MSoltmann@FriedmanWilliams.com