Job Description

Responsibilities and Duties

Assume a “client service” role, maintaining an understanding of each client’s relationship.
Anticipate client needs, respond to requests in a timely manner, and ensure superior quality and accuracy in deliverables.
Nurture, develop, and maintain professional working relationships with HomeBase clients, their family members, and external advisors while upholding discretion, confidentiality, and respect for client privacy.

Partner with management in contributing to the organizational vision and future planning.
Perform semi-annual reviews of client deliverables and annual reviews with attorneys.
Update and maintain client binders, including account summaries, EINs, trust documents, and tax returns.
Oversee client onboarding, bill pay, distributions, and investments.

Open new accounts and maintain required documentation.
Establish customized bill pay approval protocols for each client and communicate them to bill pay/trust specialists.
Review client transactional activity for proper classification and reporting.
Conduct a “first review” of non-recurring invoices for reasonableness and validation to detect errors or billing fraud before forwarding them to the bill pay specialist.
Review monthly and quarterly billing reports.

Create and maintain tax calendars for clients, ensuring timely filings in coordination with the bill payable specialist.
Review 1099s and 1099-NECs before distribution to clients and/or their accountants.
Maintain professional relationships with HomeBase clients’ external advisors, including accountants, tax professionals, investment managers, insurance agents, and bankers.
Review trust account inventory records, including insurance policies, real estate holdings, stock warrants, partnerships, and more, identifying mistakes and issuing corrections.

Support clients’ HomeBase Wealth Portal, working with the Onboarding Project Manager to configure each portal based on client expectations and needs.
Coordinate account LOAs for data aggregation services.
Validate the accuracy of clients’ Wealth Portals and upload necessary documents (passports, appraisals, insurance policies, K-1 statements, trust documents, W-9s, etc.).
Serve as the primary contact for client-facing portal inquiries.

Prepare holistic financial reports incorporating trust, bank, retirement, credit, investment, and philanthropic accounts.
Develop budgets, cash flow reports, and fiduciary accountings, and identify liquidity needs when requested.
Coordinate and review reports with the Alternative Investment Specialist for capital calls, distributions, IRR, remaining commitments, interfamily loans, and foundation reporting.

Experience: At least 2-3 years of financial services experience required.
Knowledge: Familiarity with trusts, fiduciary accounting, and investments preferred.
Education: Bachelor’s degree in Accounting or a related field preferred.
Skills:
- High emotional intelligence (EQ).
- Strong attention to detail, analytical skills, and organizational abilities.
- Professional written and verbal communication.
- Ability to work effectively with attorneys, staff, and vendors.

Tagged as: HomeBase Relationship Manager