Friedman Williams
Applications Services Manager Philadelphia PA
Job ID: 16667
Position Summary: The Application Services Manager leads a team of five while managing, directing and supporting deployment, maintenance and providing other services related to commercial off the shelf (COTS) applications.
RESPONSIBILITIES:
• Schedule and oversee projects assigned to application services members
• Direct, oversee and assist with the selection, implementation and installation of applications used by the organization
• Provide guidance, recommendations and consultation on applications and related services to other departments, which may include reviewing system documentation, feasibility, design, testing and implementation
• Coordinate the resources needed to meet client and/or business objectives related to software applications
• Assess hardware/software systems, applications and processes with the larger IT and firm strategy in mind
• Work with stake holders and a Project Manager as required to determine timelines, resources and dependencies
• Monitor project progress and take action as required to ensure that timeframes are met
• Work closely with other firm personnel regarding shareholder moves, litigation holds etc.
• Develop and authenticate IT business continuity plans relevant to applications owned by the Applications team
• Develop and adhere to departmental budget
• Ensure compliance with applicable company, state and federal laws, statutes and regulations, as appropriate
• Conduct performance evaluations that are timely, objective and constructive
• Handle discipline and termination of employees as needed and in accordance with company policy
• Perform other related duties as assigned
• Work within a hybrid model
REQUIRED SKILLS:
• Proven and excellent supervisory and leadership skills
• Proven and excellent verbal and written communication skills
• Proven and excellent interpersonal skills: respectful and team-oriented, customer-focused, receptive to feedback and embracing continuous improvement
• Demonstrated ability to manage complex infrastructure projects
• Proven and excellent organizational skills and attention to detail with ability to provide clear and concise written documentation and analysis
• Ability to produce and maintain necessary documentation
• Proven and excellent project management skills
• Proven and excellent time management skills with the ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to solve technical and operation problems
• Ability to prioritize tasks and to delegate them when appropriate
• Strong work ethic: strong sense of ownership of personal and team work, doing what is needed without being asked and following through
• Ability to function well in a high-paced and at times stressful environment
EDUCATION AND EXPERIENCE:
• Bachelor’s degree
• Minimum 5 years experience directly supporting or managing law firm and corporate based applications and a broad spectrum of projects in a multiple-location environment, including maintaining updates and security patches
• Experience serving a law firm or professional services office
• iManage experience is preferred
PHYSICAL REQUIREMENTS:
• Prolonged periods of sitting at a desk and working on a computer
• Repetitive movements that may include the wrists, hands and/or fingers
• Must be able to understand the speech of another person and comprehend detailed information
• Must be able to speak accurately, clearly and quickly so listens can understand
• Must be able to see details of objects that are less than a few feet away
• Visual acuity to determine the accuracy, neatness and thoroughness of work assigned; and perform activities including but not limited to viewing a computer terminal, extensive reading and preparing reports
• Must be able to push, pull and lift objects up to 15 pounds