Information Technology

Applications Services Manager

Friedman Williams

Applications Services Manager Philadelphia PA

Job ID: 16667

Position Summary: The Application Services Manager leads a team of five while managing, directing and supporting deployment, maintenance and providing other services related to commercial off the shelf (COTS) applications.


• Schedule and oversee projects assigned to application services members

• Direct, oversee and assist with the selection, implementation and installation of applications used by the organization

• Provide guidance, recommendations and consultation on applications and related services to other departments, which may include reviewing system documentation, feasibility, design, testing and implementation

• Coordinate the resources needed to meet client and/or business objectives related to software applications

• Assess hardware/software systems, applications and processes with the larger IT and firm strategy in mind

• Work with stake holders and a Project Manager as required to determine timelines, resources and dependencies

• Monitor project progress and take action as required to ensure that timeframes are met

• Work closely with other firm personnel regarding shareholder moves, litigation holds etc.

• Develop and authenticate IT business continuity plans relevant to applications owned by the Applications team

• Develop and adhere to departmental budget

• Ensure compliance with applicable company, state and federal laws, statutes and regulations, as appropriate

• Conduct performance evaluations that are timely, objective and constructive

• Handle discipline and termination of employees as needed and in accordance with company policy

• Perform other related duties as assigned

• Work within a hybrid model


• Proven and excellent supervisory and leadership skills

• Proven and excellent verbal and written communication skills

• Proven and excellent interpersonal skills: respectful and team-oriented, customer-focused, receptive to feedback and embracing continuous improvement

• Demonstrated ability to manage complex infrastructure projects

• Proven and excellent organizational skills and attention to detail with ability to provide clear and concise written documentation and analysis

• Ability to produce and maintain necessary documentation

• Proven and excellent project management skills

• Proven and excellent time management skills with the ability to meet deadlines

• Strong analytical and problem-solving skills

• Ability to solve technical and operation problems

• Ability to prioritize tasks and to delegate them when appropriate

• Strong work ethic: strong sense of ownership of personal and team work, doing what is needed without being asked and following through

• Ability to function well in a high-paced and at times stressful environment


• Bachelor’s degree

• Minimum 5 years experience directly supporting or managing law firm and corporate based applications and a broad spectrum of projects in a multiple-location environment, including maintaining updates and security patches

• Experience serving a law firm or professional services office

• iManage experience is preferred


• Prolonged periods of sitting at a desk and working on a computer

• Repetitive movements that may include the wrists, hands and/or fingers

• Must be able to understand the speech of another person and comprehend detailed information

• Must be able to speak accurately, clearly and quickly so listens can understand

• Must be able to see details of objects that are less than a few feet away

• Visual acuity to determine the accuracy, neatness and thoroughness of work assigned; and perform activities including but not limited to viewing a computer terminal, extensive reading and preparing reports

• Must be able to push, pull and lift objects up to 15 pounds

Tagged as: Applications Services Manager