Friedman Williams
Manager of Network Services Washington DC
Job ID: 21208
We are seeking a hands-on Network Infrastructure Manager with strong experience leading enterprise network operations and engineering teams within a large, multi-site environment. This individual should possess deep technical expertise across routing and switching, WAN/LAN, VPNs, wireless networking, firewalls, network segmentation, and hybrid data center/cloud connectivity, while also demonstrating proven leadership in managing engineers, driving infrastructure projects, and maintaining highly available network environments.
A strong background administering Cisco networking technologiesincluding routing, switching, wireless, and VPNis essential, along with hands-on experience managing Fortinet firewalls and security appliances. The successful candidate will have a proven track record of partnering with cybersecurity teams to implement network security controls, perform infrastructure remediation, and support governance and compliance initiatives. Experience in a law firm or other professional services environment, combined with excellent operational leadership, troubleshooting, vendor management, and documentation skills, will position the candidate for success in this role.
Responsibilities
- Manage the day-to-day operations, stability, and performance of the firms enterprise network services, including WAN/LAN, firewalls, routing and switching, wireless, VPN, load balancing, and segmented network environments.
- Lead and supervise network engineers, providing technical guidance, work prioritization, coaching, performance management, and professional development.
- Execute network upgrades, enhancements, and remediation initiatives in alignment with firmwide standards, roadmaps, and change-management practices.
- Support and contribute to infrastructure modernization initiatives, technology refreshes, data center transitions, and cloud connectivity projects led by the Director of Network Services.
- Oversee regular patching of various network infrastructure components.
- Serve as the primary operational escalation point for network-related incidents; coordinate troubleshooting, root cause analysis, communication, and timely resolution.
- Collaborate with the firms cybersecurity function to implement required security controls, monitoring, and remediation within network infrastructure, while maintaining clear separation of ownership.
- Coordinate with application, support, and IT operations teams to ensure integrated, reliable end-to-end service delivery across hybrid environments.
- Monitor network availability, capacity, and performance metrics; analyze trends and recommend improvements to enhance resiliency and service quality.
- Maintain accurate and current network documentation, including diagrams, configurations, standard operating procedures, and runbooks.
- Support vendor and managed service provider relationships, including coordination, performance monitoring, and issue escalation, under the direction of the Director.
- Ensure all network operations and changes comply with established governance, security, and risk-management requirements appropriate for a law firm environment.
- Participate in on-call escalation and incident response activities as required.
- Perform other related duties consistent with the scope and level of this role.
Qualifications
- Bachelors degree in Information Technology, Computer Science, Engineering, or a related field; an equivalent combination of education and experience may be considered.
- Six or more years of progressive experience in enterprise network engineering or infrastructure operations within a large-scale, multi-site or professional services environment.
- Three or more years of experience leading or supervising technical staff, including network engineers or network analysts/administrators.
- Demonstrated hands-on expertise in enterprise network technologies, including routing and switching, WAN/LAN design, VPN solutions, wireless networking, and network segmentation.
- Experience supporting hybrid infrastructure environments, including data centers and cloud connectivity.
- Proven ability to manage multiple operational priorities, incidents, and projects in a high-availability environment.
- Experience working in partnership with cybersecurity teams to implement security requirements and remediation measures within network infrastructure.
- Strong troubleshooting, technical documentation, and problem-resolution skills.
- Effective communication and collaboration skills, with the ability to explain technical concepts to non-technical stakeholders.
- Sound judgment, attention to detail, and a service-oriented mindset appropriate to a professional services and law firm environment.
Please send resume to tgrossman@friedmanwilliams.com