Senior Client Accounts Coordinator

JOB DESCRIPTION
Summary/Objective
The Senior Client Accounts Coordinator plays a critical role in supporting the Firm’s financial health by overseeing complex billing operations, strengthening client and attorney relationships, and driving efficient billing and collection processes. This position serves as a key liaison between attorneys, clients, and the Finance team, ensuring accuracy, compliance, and timeliness across all billing activities.
The role focuses on optimizing cash flow through proactive billing strategies, data-driven insights, and continuous process improvements. The ideal candidate brings strong analytical skills, attention to detail, sound judgment, and the ability to collaborate effectively in a fast-paced, team-oriented environment.
Essential Functions

• Build and maintain strong, collaborative relationships with attorneys, clients, and internal stakeholders to support effective billing operations and client service.
• Serve as the primary billing contact for complex accounts, coordinating all aspects of the billing lifecycle, including prebill review, revisions, invoice generation, posting, and documentation management.
• Partner with attorneys to develop and execute billing and client follow-up strategies, proactively resolving billing issues and supporting timely collections.
• Analyze firm financial reports and billing data to identify trends, recommend process improvements, and enhance cash flow and overall billing efficiency.

Ensure all billing activities comply with firm policies, client guidelines, and ethical standards, including reviewing invoices for accuracy prior to distribution.

• Maintain accurate client and matter data, including rates, budgets, and billing instructions, and support attorneys in developing and monitoring matter budgets and reporting.
• Monitor and manage billing timelines and deadlines to ensure timely processing of prebills, invoices, and collections, including support for year-end closing activities.
• Respond promptly and professionally to inquiries, resolving billing-related questions for attorneys, clients, and internal teams.
• Prepare and deliver routine and ad hoc reports to support decision-making by attorneys, clients, and firm leadership.
• Collaborate with the Billing Manager, Finance team, and other departments to support accounting operations, process improvements, and special projects.
• Participate in meetings and training to remain current on firm policies, procedures, systems, and best practices related to billing and collections

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

For “Job Requirements” box:
Competencies/ Specific Requirements

• Minimum 3-5 years relevant Law Firm Billing experience
• Must be able to successfully build internal and external relationships
• Must have excellent written and verbal skills
• Must have strong follow-up and organizational skills
• Proficiency in Microsoft Excel and legal accounting systems (Aderant, Intapp) preferred
• Bachelor’s degree in accounting or related field preferred.
• Demonstrates strong attention to detail, excellent organizational skills, and the ability to work with urgency and accuracy under pressure to meet multiple deadlines.
• Maintain strict confidentiality regarding Firm, client, and financial information always.
• Ability to exercise independent judgment, discretion, and problem‑solving in managing complex financial and client matter

If interested please send resume to Marija Tupanceska at mtupanceska@friedmanwilliams.com.