Billing Supervisor

An Insurance Defense law firm with offices throughout New England seeks a detail-oriented and proactive Billing Supervisor in its Boston, MA office with 3–5 years of experience in a law firm environment to support the firm’s billing operations. This role is responsible for managing the full billing cycle, supervising billing staff, ensuring accuracy and compliance with client guidelines, and producing financial reports. The ideal candidate has strong knowledge of legal billing systems, excellent communication skills, and the ability to lead and improve processes.

Job Responsibilities

• Prepare, review, and process monthly prebills and final invoices with a high degree of accuracy.
• Ensure billing compliance with firm policies, client guidelines, LEDES formats, and various e-billing platforms.
• Resolve billing discrepancies, edits, and invoice rejections in a timely manner.
• Monitor billing cycles and proactively manage deadlines to ensure timely completion.
• Supervise, train, and mentor junior billing staff; review team output for accuracy, timeliness, and compliance.
• Partner with attorneys and partners to manage billing expectations and respond to billing and reporting requests.
• Generate and analyze billing reports, including prebills, timekeeper activity, realization rates, and aged receivables.
• Track and report on key performance metrics such as billing cycle times and collections trends.
• Identify opportunities to improve billing workflows, streamline processes, and enhance overall efficiency.
• Support billing system enhancements, including upgrades, testing, and process changes; actively contribute to future system implementations or platform transitions.
• Other projects as needed.

Experience & Qualifications

• 3-5 years of experience in legal billing, accounts receivable, collections, or a related financial role.
• Law firm accounting experience strongly preferred.
• Experience working with billing systems (e.g., Tabs3) and e-billing platforms.
• Exposure to system upgrades, implementations, or process automation initiatives is highly desirable.
• Strong analytical skills, including advanced Excel and reporting capabilities.
• Bachelor’s degree in accounting, finance, or business administration preferred.
• Excellent organizational, communication, and time management skills.
• Proven ability to balance detailed billing work with process improvement and system-related initiatives.
• Prior supervisory experience required.

Please send resume to: cbettencourt@friedmanwilliams.com