Legal Billing Specialist

Seeking a Billing Specialist who oversees the full billing cycle, preparing high-volume and complex invoices, coordinating with attorneys and clients, and managing billing data in third-party e-billing systems. Elite (3E) experience and prior law firm billing experience are required. The ideal candidate brings strong analytical, research, and problem-solving skills, with excellent attention to detail, effective communication, and the ability to work independently in a fast-paced environment. The position reports to the Billing Supervisor and CFO. This position can be located in Austin, Boston, DC, Baltimore, or Seattle.

Key Responsibilities
Compile, review, verify accuracy of, and send monthly (e-bills and pdf) bills to clients, handling a high volume of bills each month.
Execute complex bills in a timely manner (including multiple discounts by matter, split-party billing, alternative fee arrangements, etc.).
Manage accounts/invoices in the third-party e-billing systems (including coordination/ communication with attorneys regarding short pays, invoice rejections, appeals, budget requirements, status updates, accruals and other requested information). Follow-up to confirm e-bills are successfully process/approved/paid.
Update billing rates/billing arrangements and propose new billing formats/templates as needed.
Research and respond to billing inquiries, issues or problems.
Create billing schedules and other billing analyses, as needed.
Follow firm billing policies and procedures (i.e. firm write-off policies).
Effectively interact and communicate with attorneys, staff and clients.
Ensure strict confidentiality at all times.
Assist with special projects as requested.

Requirements
College (bachelor’s) degree preferred.
At least five years’ prior hands-on billing experience in a law firm.
Experience using 3E and eBilling Hub, preferred.
Proficiency with MS Office, particularly MS Excel.
Strong attention to detail.
Ability to multi-task, prioritize, organize workflow, and use time efficiently.
Perform at a high level in a fast-paced environment.
Adapt to ever-changing work priorities.
Ability to follow through on tasks with minimal supervision and follow-up on own initiative.
Flexibility to adapt to differing work hours when overtime is needed to meet client requests.
Excellent communication (oral and written), analytic, and problem-solving skills.

Work Environment
Hybrid model with a minimum of three in-office days per week. Some travel may be required for training and meetings.