Director of Learning & Development

The Director of Learning and Development will provide highly effective Firm-wide training programs for legal and non-legal staff located in all of our offices throughout the United States. This role is essential for fostering a culture of continuous learning and ensuring that all staff are proficient in using all firm software and resources to support their work effectively. This role offers the right candidate the opportunity to leverage their technical expertise, passion for teaching, and understanding of the legal environment, in order to elevate the firm’s technological fluency and client service excellence. The Director of Learning and Development will design and deliver targeted learning experiences that empower attorneys and professional staff’s development. This role champions the value of digital proficiency across the firm, advocates for user needs, and ensures our attorneys and professional staff get the most out of the firm’s technology investments.
Duties and Responsibilities:

• Primarily responsible for delivering New Hire and ongoing training classes and providing personalized technology coaching to lawyers and professional staff on the tools, devices, and services the Firm offers via various learning formats (e.g., virtual sessions, video, eLearning, classroom, 1:1, and presentations).
• Supervising training team including delegation of duties for weekly new hire training, scheduling, specialty training programs, projects, performance, timesheets, and PTO.
• Implementing and maintaining new and ongoing training initiatives and programs for all employees to help ensure their further development and growth.
• Responsible for development and maintenance of the GM Training Curriculum: a master document containing all programs, instructional methodologies, sequence and duration for both onboarding and specialty trainings.
• Designing, developing, and updating training programs: Creating performance-based courses, work instructions, and training aids to ensure effective learning and application of technology tools.
• Managing workflows for and responding to training requests, including training hotlines, email addresses, and calendars.
• Drafting, proofreading, evaluating, and finalizing training outlines and learning materials.
• Ensuring training environment (classroom, conference rooms, and virtual settings) is set for effective learning.
• Developing and delivering engaging training programs in a variety of formats – including instructor-led training, webinars, one-on-one coaching, and self-paced learning resources – to support diverse learning styles and schedules.
• Customizing training content to meet the needs of various practice groups, administrative departments and user roles across the firm.
• Contributing to and maintaining a robust knowledge base, including instructional videos, guides, and other documentation to support continuous learning and just-in-time assistance.
• Functioning as a subject matter expert and end-user advocate during the implementation of new technologies or changing user experiences, ensuring training materials and support align with established workflows and user needs.
• Identifying gaps in technology proficiency that may impact client service or operational efficacy and collaborate with stakeholders on targeted remediations.
• Supporting technology projects by collaborating with Information Technology teams to develop and deliver curriculum and communications which prepares users and drives adoption.
• Tracking and analyzing training effectiveness through feedback, assessments, and usage data to continuously improve learning outcomes.
• Staying current with legal technology trends and best practices to ensure training content remains relevant.
• Traveling to other offices for new hire training, project rollout training, and support.
• Remaining flexible with duties and shift hours to help cover training needs from other regions.
• Maintaining records and documentation: keeping track of attendance, collecting feedback, and continuously refining training methods.
• Maintaining Firm-wide and regional office training schedules.

Collaboration:

• Collaborating with IT teams on tech-driven projects and process improvements.
• Participating in technology projects to help test, evaluate, and troubleshoot new tools and services. Work with Tech Support teams to support onboarding activities, office upgrades, and tech events.
• Collaborating with leadership and teams to identify training priorities and strategies.
• Attending and contributing to trainers’ meetings and initiatives.
• Building and nurturing relationships across the firm to promote a culture of digital fluency and positive user experiences with technology.
• Working with IT and administrative leadership to identify training priorities and strategies.

Required and Preferred Qualifications:

• Bachelor’s degree or equivalent positional experience.
• Minimum of 3-5 years delivering technology training in a law firm or professional services environment.
• Proficiency with core legal technologies (iManage, Compare, Elite, PowerPDF/Acrobat, e-signature, dictation/transcription, Word styling programs, docketing systems, etc. with the ability to apply them effectively in legal workflows.
• Advanced skills in Microsoft Windows, Microsoft Office 365, and programs of the Office Suite including Word, Excel, PowerPoint, Outlook, and Teams, with the ability to train others in their use.
• Proficiency with learning management platforms and instructional/training material creation tools (Litmos, Scribe, Canva)

If interested, please send your resume to doconnell@friedmanwilliams.com