Collections Specialist

Seeking a Collections Specialist based in the New York, NY office. The Collections Specialist will oversee the collections process for a select group of partners on a monthly basis. This position will report to the Collections Manager and will work closely with attorneys, managers and administrators throughout the firm.

Key Responsibilities:

• Manage the complete collection process, for approximately 30 +Partners on a monthly basis to ensure payments are received timely.
• Communicate directly with partners and clients regarding past due accounts.
• Maintain clear and concise collection status notes in collections software (Aderant Expert Collections).
• Provide monthly client status updates/estimates to management.
• Escalate accounts that have become problematic to management so they can intervene where necessary.
• Interface with Partners and varying levels of management to implement payment solutions.
• Generate monthly reminder statements, ensuring that any partial AR shown is correct.
• Monitor short payments that are the result of e-billing reductions and write off as needed and /or work with the billing team to resubmit balances where applicable.
• Assist the Cash Receipts team with researching funds received to ensure correct payment application and to minimize credit balances.
• Monitor unapplied payments and work with the clients to resolve.
• Assist the team in reconciling client accounts when discrepancies have been found.
• Provide back-up to other team members when necessary.
• Assist the team in entering, validating, and/or applying receipts into Aderant.
• Work with Billing Department to resolve billing issues/disputes.
• Assist with special projects as needed.

Education and Experience:

• Bachelor’s degree with three (3) to seven (7) years of applicable work experience in a large law or professional service firm.
• Strong understanding of the entire collections process (invoice preparation, partner contact, client contact, payment received and reconciled).
• Computer proficient with strong MS Excel and MS Word skills. Aderant Expert and collection software experience preferred.
• Attention to detail and excellent interpersonal, verbal, organizational and written communication skills.
• Self-directed with a strong work ethic; capable of working independently with limited supervision, as well as part of a team.
• Ability to work in a high-pressure environment with a high degree of accuracy.
• Flexibility to work overtime when required, especially at year-end.

If you are interested in this opportunity, please reach out to Kiersten Ahle at Kahle@friedmanwilliams.com